We deliver Australia-wide, including major cities and some regional areas. For international delivery, please contact Customer Service for more information.
2. Shipping Time
Domestic Shipping: Depending on the selected shipping method, the shipping time is usually 7 business days.
Standard Shipping: 5 business days
Expedited Shipping: 3 business days
International Shipping: Shipping time varies depending on the destination, but is usually 10 business days.
Please note that international orders may be delayed due to customs clearance.
3. Shipping Methods
We work with the following couriers to ensure that your parcel is delivered safely and on time:
Australia Post
StarTrack
Sendle
You can choose the delivery method that suits you best during checkout.
4. Import and Export Standards
All international orders are subject to import and export standards and regulations. When placing an order, customers must ensure that the goods they purchase comply with the laws and regulations of the country in which they are located. If the shipment is delayed or returned due to the goods not meeting import standards, the relevant costs will be borne by the customer.
5. Delivery Instructions When you receive the package, please check the outer packaging to see if it is intact. If you find any damage, please raise an objection with the courier before signing for it and contact our customer service within 48 hours to report the problem.
6. Return Policy If you are not satisfied with the purchased product, you can apply for a return within 7 days after receiving the product. The returned product must be unused and in the original packaging. For more information on the return process, please visit our Return Policy page.
Thank you for choosing us! We look forward to seeing you next time.
